1. Acceptance of Terms
By accessing or using the SmashR platform ("Platform"), including the mobile application and website (getsmashr.com.au), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, do not use the Platform.
SmashR reserves the right to modify these Terms at any time. Continued use after changes constitutes acceptance. We will notify users of material changes via email or in-app notification.
2. Eligibility
- You must be at least 13 years of age to create an account
- Users aged 13–17 require parental or guardian consent
- You must provide accurate and complete registration information
- You are responsible for maintaining the confidentiality of your account credentials
3. Platform Description
SmashR is a marketplace connecting players, session organisers, and venue owners for racket sports (badminton, pickleball, tennis, table tennis, padel, and squash) across Australia. SmashR facilitates bookings and payments but is not a party to transactions between users.
4. User Accounts and Roles
4.1 Players
- May browse, book, and attend sessions and tournaments
- Must accurately represent their skill level
- Must arrive at booked sessions on time or cancel within the cancellation window
- Are responsible for their own physical fitness and health; participation is at own risk
4.2 Organisers
- May create and manage sessions and tournaments on the Platform
- Must complete identity verification (KYC) through Stripe to receive payouts
- Are responsible for accurately describing sessions including location, time, skill level, and capacity
- Must provide a safe and fair environment for all participants
- Are responsible for ensuring appropriate venue permissions and insurance
4.3 Venue Owners
- May list courts and facilities on the Platform
- Must ensure listed facilities are safe, properly maintained, and accurately described
- Are responsible for complying with local regulations and obtaining necessary permits
5. Bookings and Payments
5.1 Session Bookings
- All bookings are confirmed upon successful payment
- Session prices are set by the organiser
- A service fee (platform fee + booking fee) is added to the session price and displayed before payment
- Payments are processed securely via Stripe
5.2 Fee Structure
SmashR charges a service fee on each booking, comprising:
- Platform fee: $0.30 + 1% of the session price
- Booking fee: $2.00 (flat platform service fee)
The total service fee is displayed transparently before you confirm payment. Organisers may choose to absorb this fee or pass it to the player, as configured per session.
5.3 Payouts to Organisers
- Organiser payouts are processed after a 48-hour hold period following session completion
- Payouts are transferred to the bank account verified during KYC onboarding
- SmashR may delay or withhold payouts in cases of suspected fraud, disputes, or policy violations
6. Cancellations and Refunds
6.1 Player Cancellations
- More than 24 hours before session: Full refund
- 12–24 hours before session: 50% refund
- Less than 12 hours before session: No refund
- Organisers may set custom cancellation policies that differ from the above
6.2 Organiser Cancellations
- If an organiser cancels a session, all booked players receive a full refund
- Repeated cancellations may result in account restrictions or suspension
6.3 Tournament Refunds
- No refunds after the tournament draw has been announced, unless the event is completely cancelled
- All refund decisions for tournaments are at the sole discretion of the tournament organisers
7. Tournament Registration
- Tournament registration is available exclusively via the SmashR mobile app
- Registration is not available on the website or through third-party platforms
- Players must agree to tournament-specific rules and regulations at the time of registration
- Tournaments are conducted in accordance with the rules of the relevant sporting body (e.g., BWF for badminton), subject to tournament-specific exceptions
8. Code of Conduct
All users must:
- Treat other users with respect and sportsmanship
- Not engage in harassment, discrimination, or abusive behaviour
- Not misrepresent their identity, skill level, or qualifications
- Not use the Platform for any unlawful purpose
- Not manipulate ratings, reviews, or session statistics
- Comply with all applicable local, state, and federal laws
Violations may result in warnings, suspension, or permanent removal from the Platform.
9. Disputes
- Disputes between users should first be raised through the in-app dispute system
- SmashR will review disputes and may mediate, but is not obligated to resolve disputes between users
- Chat history from sessions and tournaments may be retained for up to 90 days for dispute investigation
- SmashR's decision on disputes regarding platform fees and refunds is final
10. Intellectual Property
All content, design, code, logos, and branding on the Platform are owned by SmashR. You may not copy, modify, distribute, or create derivative works without our written permission.
By posting content (reviews, profile information, session descriptions) on the Platform, you grant SmashR a non-exclusive, worldwide, royalty-free licence to use, display, and distribute such content in connection with the Platform.
11. Limitation of Liability
- SmashR is a marketplace facilitator. We are not responsible for the quality, safety, or legality of sessions, tournaments, or venues listed on the Platform.
- All participants play at their own risk. SmashR is not liable for any personal injury, loss, or damage arising from participation in sessions or tournaments.
- SmashR is not liable for actions or omissions of organisers, venue owners, or other players.
- To the maximum extent permitted by Australian Consumer Law, our total liability is limited to the fees paid by you to SmashR in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify and hold harmless SmashR, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Platform or violation of these Terms.
13. Termination
- You may close your account at any time through the app settings
- SmashR may suspend or terminate accounts that violate these Terms
- Upon termination, any pending bookings will be cancelled and refunded per our cancellation policy
- Data retention after termination is governed by our Privacy Policy
14. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
15. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Where our liability cannot be excluded, it is limited to re-supplying the services or paying the cost of re-supply.
16. Contact Us
For questions about these Terms, contact us at:
SmashR
Email: legal@getsmashr.com.au
Website: www.getsmashr.com.au