Delete Your Account

Delete from the app (fastest)

1. Open the SmashR app and sign in
2. Go to Profile → Settings → Account & Security
3. Tap Delete account at the bottom
4. Enter the verification code sent to your email

Your request is reviewed by our team and normally completed within 7 days. You'll receive an email confirmation, and you can cancel the request from the same screen any time before it's processed.

Delete without the app

If you no longer have the app installed, email us from the address registered to your account:

Email: support@getsmashr.com.au
Subject: Account deletion request

We'll verify it's really you (we may reply asking you to confirm from your registered email) and process the deletion within 7 days of verification.

What gets deleted

• Your name, email address, phone number and profile photo
• Your saved places, availability and preferences
• Your group memberships, followers and following
• Your waitlist entries for upcoming sessions

After deletion you appear as "Deleted user" anywhere your activity is part of someone else's history (for example past session rosters or chat), and you can no longer sign in.

What we keep, and why

We retain booking and payment records associated with your account, in de-identified form, because Australian law requires us to keep financial records (for example for tax and audit purposes). These records are no longer linked to your name or contact details.

Before you request deletion

• Upcoming bookings: cancel any sessions you've booked first
• Sessions you host: cancel upcoming sessions that have players booked
• Deletion is permanent — your history, reputation and badges cannot be restored

Questions

SmashR
Email: support@getsmashr.com.au
Privacy Policy: www.getsmashr.com.au/privacy